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Pain Concern offers confidential, anonymous and free telephone and email services to individuals in the UK through our helpline. Calls and emails are answered by trained and skilled Helpline volunteers with the aim to support and empower callers. We are members of the Helpline Partnership.
What to expect when you contact us:
Call us at 0300 123 0789 or email firstname.lastname@example.org.
We are available:
Mondays (except on bank holidays)
2:00pm – 4:00pm
10:00am – 12:00pm
2:00pm – 4:00pm
We aim to answer all calls within five rings during our core operating hours, and to respond to all email contacts within a week, but this depends on our volunteers’ availability.
Have you contacted our Helpline recently? Please let us know how it went, by filling this short survey. Your feedback is essential for Pain Concern to secure funding and keep the helpline going.
0300 numbers are dedicated to non-profit organisations and are included in any discount schemes or inclusive call minutes that you may have with your landline or mobile phone operators.
The Pain Concern Helpline is not a substitute for medical care or advice. We always suggest that you check with your healthcare professionals if you have any concerns about your condition or treatment.
To read our terms & conditions, please click here.
The Samaritans Helpline (116 123) is available 24 hours a day, 365 days a year. Calls are free. Their trained volunteers offer a supportive listening service to anyone whatever the issues they are facing.
For 24-hour medical advice from the NHS in England and Scotland, dial 111 or visit nhs24.com.
For 24-hour medical advice from the NHS in Wales, contact NHS Direct Wales/Galw Iechyd Cymru on 0845 4647 or visit nhsdirect.wales.nhs.uk.
Pain Concern is not responsible for advice given by outside organisations.
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