Pain Concern offers telephone and email services to individuals in the UK through our helpline. Our call and email handlers are trained and skilled Helpline volunteers who aim to support and empower callers.
What to expect when you contact us:
- An empathetic listener
- Information about pain and self-management techniques
- Directions to high quality publications and resources
- No medical advice – the helpline does not replace medical services.
Ongoing supervision and support of our helpline team is provided by expert counsellors at Professional Help. To ensure that we provide a high-quality service, we are members of the Helplines Partnership and SAFEcic, following their standards. We have worked extensively with Evaluation Support Scotland to monitor and evaluate our service.
You can call our helpline anytime on 0300 123 0789 and leave a message, including your phone number, or email any time and our volunteers will respond the next working day. See your options below if you require immediate help.
Have you contacted our Helpline recently? Please let us know how it went, by filling this short survey. Your feedback is essential for Pain Concern to secure funding and keep the helpline going.
Helpline Contact Form
Use the form below to contact our e-help service. Please only use this form if you wish to contact our helpline volunteers (see the ‘What help can we give?‘ section for specific details on how we can help).
What help can we give?
The helpline can provide:
- A safe space to talk about pain
- Information about pain generally
- Help with improving self-management skills
- Information about specific Pain Concern resources which may be relevant to you
- Support and information to help you to make choices about how your own pain management needs may be met
- Directions to reliable information and resources about pain.
Our helpline volunteers cannot:
- Give or offer to give advice
- Attempt to diagnose or offer any specific medical advice
- Offer any legal opinion or advice
- Provide personal opinions (although volunteers may speak from personal experience)
- Become personally involved with any caller
- Stay on a call when they feel threatened or abused by a caller.
Cost and billing
0300 numbers are dedicated to non-profit organisations and are included in any discount schemes or inclusive call minutes that you may have with your landline or mobile phone operators.
- When you call the Pain Concern Helpline on 0300 123 0789 you will be charged at the same rate as standard UK Geographic numbers that start with “01” or “02”
- Pain Concern does not make any money from the call you make
- Itemised billing may raise our phone number on your bill.
The Pain Concern Helpline is not a substitute for medical care or advice. We always suggest that you check with your healthcare professionals if you have any concerns about your condition or treatment.
Pain Concern is committed to ensuring the safety and wellbeing of children and vulnerable adults – see our Safeguarding of Children and Vulnerable Adults Policy for more information.
The Samaritans Helpline (116 123) is available 24 hours a day, 365 days a year. Calls are free. Their trained volunteers offer a supportive listening service to anyone whatever the issues they are facing.
For 24-hour medical advice from the NHS in England or Northern Ireland, contact NHS 111: dial 111 or visit 111.nhs.uk.
For 24-hour medical advice from the NHS in Scotland, contact NHS 24: dial 111 or visit nhsinform.scot.
For 24-hour medical advice from the NHS in Wales, contact NHS 111 (currently available in the following health board areas – Hywel Dda, Powys, Aneurin Bevan and Swansea Bay – including Bridgend): dial 111 or visit 111.nhs.uk. If you are outside this area, please contact NHS Direct Wales/Galw Iechyd Cymru: dial 0845 4647 or visit nhsdirect.wales.nhs.uk.
Pain Concern is not responsible for advice given by outside organisations.