Privacy policy

General

In accordance with data protection laws, Pain Concern will only collect, process and store information we have openly collected from you or with your consent. Your details will be held only by Pain Concern and will not be made available to any third party, except where otherwise stated, or when required by law

If you are under 18, please make sure that you obtain your parent/guardian’s permission beforehand whenever you provide personal information. Users without this consent are not allowed to provide Pain Concern with personal information. We reserve the right to publish comments or feedback received from readers, listeners or visitors to the website. In which case we will not publish any identifying information beyond that received with your submission. Should you wish to remain anonymous you should state this explicitly along with your submission.

Cookies

During the course of any visit to the Pain Concern website the pages which you see, along with something called a cookie, are downloaded to your computer. Most, if not all, websites do this, as cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. By visiting the site painconcern.org.uk, you are agreeing to the use of cookies.

Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors.

When you enter a site your computer will automatically be issued with a cookie. Cookies are text files which identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site, in order to track traffic flows.

Cookies themselves only record which areas of the site have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time, although this of course means that certain personalised services cannot then be provided to that user.

Even assuming you have not set your computer to reject cookies, you can browse our site anonymously.

Membership and subscription

When you subscribe through the website, your credit/debit card details are handled by PayPal and we do not receive or store them. Any payment transactions will be encrypted using SSL (Secure Sockets Layer) technology as they are processed by PayPal on PayPal’s secure server.

When paying by card over the phone or by submitting a form through the post, we receive your payment details but once they are entered into PayPal’s system, we do not store them.

Your name and contact details are received and stored by Pain Concern at our offices in Newcraighall in order to be able to fulfil your membership/subscription.

If you are under 18, please make sure that you obtain your parent/guardian’s permission beforehand whenever you provide personal information. Users without this consent are not allowed to provide Pain Concern with personal information.

Under the Data Protection Act 1998 any personal or confidential information disclosed shall not be made available to any third party (unless required by law to do so).

We may use your contact details to send you Pain Concern promotional information or ask you to complete surveys that we use for research purposes, in order to provide you with a better service, although you do not have to respond to them.

You will be automatically subscribed to our e-newsletter if you provide us with an email address. However, upon receiving your first e-newsletter or at any other time you can unsubscribe from this list permanently by emailing us at admin@painconcern.org.uk with the subject heading “Unsubscribe from e-newsletter”. This will not affect your membership or subscription to Pain Matters.

Once your membership/subscription runs out we will contact you to ask if you wish to renew it. If we obtain no response within 1 year we will delete your contact details from our members/subscribers list and you will not receive promotional material.

For financial record keeping, forms containing your contact details and the amount you have paid may be retained for approximately 6 years.

For any queries, you can contact us on 0131 669 5951, send an email to subs@painconcern.org.uk  or write to us at:

Pain Concern

62-66 Newcraighall Road

Edinburgh

EH15 3HS

 

If you contact us, we may keep a record of that correspondence.

You have the right to request a copy of the personal information which Pain Concern holds about you and to have any inaccuracies corrected. (We charge a fee for information requests.)