We’re hiring – Outreach Worker
Join Pain Concern as an Outreach Worker – make a difference in chronic pain support
Your chance to be part of a small, dedicated team supporting people living with chronic pain.
About Pain Concern
Pain Concern is a charity providing information and support to people with pain and those who care for them – whether family, friends or healthcare professionals. Our work includes:
- The Airing Pain podcast
- Pain Matters magazine
- A helpline offering support and guidance
- Community Pain Education sessions
- Research and campaigning on chronic pain issues
All pain is unpleasant, but for the 7.8 million people in the UK living with long-term pain it is a part of everyday life. It diminishes quality of life more than any other condition, leading often to loss of work, depression and disability. Anyone at any age can develop persistent pain and you will very probably know somebody affected. Although there is usually no cure, people who receive the appropriate treatment, information and support can manage their condition effectively with life-changing results.
Role Purpose
This non-clinical role supports our aim in delivering community Pain Education and providing information to help people in the self-management of their chronic pain. We are looking for a proactive, person-centred individual to raise awareness, generate referrals into our Pain Education sessions and identify barriers to engagement or access.
Our organisation is committed to safe recruitment in line with the relevant legislation and guidance. Due to the nature of the role, successful applicants will be required to undertake a PVG check and will successfully complete Safeguarding, PREVENT Duty and Trauma online training. The cost of a PVG will be covered by Pain Concern.
What You’ll Be Doing
This role is a key part of Pain Concern’s vital work in building connections with individuals, communities and partner organisations to raise awareness of chronic pain and the support available to people living with chronic pain.
- Identify and engage individuals, groups and professionals who may benefit.
- Promote Pain Education sessions to individuals, groups and professionals in the community.
- Encourage referrals by proactively building strong relationships with Community Partners (e.g. local health care professionals, link workers, pharmacies and community groups).
- Distribute educational materials and resources to ensure information is accessible and visible in key community settings.
- Represent Pain Concern at community events and fairs to increase visibility and engagement.
- Ability to identify barriers to engagement, access or participation within the community,
- Adhere to Pain Concern’s policies including Safeguarding.
- Signpost to NHS and Pain Concern’s suite of resources.
- Assist with data collection and evaluation.
- Attend training sessions and supervision sessions.
- Proactively and accurately communicate with our Line Manager.
- Undertake general administrative duties.
- Undertake any other reasonable duties as may be required.
At Pain Concern, it is the nature of the organisation where roles can be varied. That’s why we value flexibility – everyone may occasionally be asked to take on tasks outside their usual responsibilities to support the team and our mission.
Is This Role Right for Me?
We are looking for someone with experience, skills and qualities such as
- An interest in chronic pain and self-management
- Excellent communication and relationship-building skills
- The ability to work independently and as part of a team
- Comfortable with Microsoft Teams and admin tasks
- A positive, organised and adaptable approach
Previous experience in community outreach, coaching or facilitation is an advantage, but not essential.
Role Details
Location:
- Based in and around Edinburgh and the Lothians.
- Occasionally there may be the requirement to travel for beneficiary face-to-face appointments and other organisational meetings and training across Edinburgh and the Lothians. Occasional travel to Stirling and other areas across Scotland may be required.
- This role is 90% office- or community-based.
- Travel expenses between our office and meetings or events are covered in line with our expenses policy.
- Please note the commute to/from the office (from your home) is not included in the working hours, and these costs are not covered.
Hours:
- 8 hours per week.
- Hours will be within our operational hours Monday to Friday 8am to 5pm.
Rate of pay:
- £12.21 per hour
- Fixed-term contract for 6 months
Benefits to you:
- Supported by a friendly and approachable line manager
- Access to an Employee Assistance programme
- Regular check-ins and supervision sessions to support you in your role
- Free on-site parking at the office
Reporting to:
- People and Operations Manager
How to Apply
- Download and complete the application form and Equal Opportunities form. Submit them to Pain Concern HR.
- For more information, please contact hr@painconcern.org.uk
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